Information Management and Content Analytics

  • 7

Information Management and Content Analytics

Guest Post By Jazz Shaikh of Connectis Group

if you ever had time to look at your organization’s information management practices and assess how they interact with your business processes. I’m sure you are not very well aware of every minute details how your staff is managing the information exchange or how they collaborate, share contents and how your corporate information is archived, retrieved, retained and disposed. But I bet you are very well concerned about the overall Records and Information management of your organization. You’re very well aware that your competitors are leading ahead of you by using Information Management and Content Analytics for business process automation, information governance, contextual search or business insight.

In today’s multi-dimensional workplace, with multi-channel input from a wide variety of sources, Information management and Content analytics are rapidly gaining a place among the corporate tool set. While the initial focus may be on business insight (Big Data/Big Content), there is potential for and benefit to be gained using analytics for enhancing and streamlining workflows, improving search and strengthened compliance. There is increasing interest and adoption by business organizations in the use of recognition and routing of inbound content. This is tied to automated classification of records and email, metadata addition and correction and all of the improvements in access, security, de-duplication and retention that are gained as a result.

Having said this, may I ask you to spare one hour of your time tomorrow and determine where the content is coming from into your organization, where it goes and what happens to it? I would further advise you to identify the people interacting with that information, and determine how they share and collaborate corporate digital assets.

Once you’ve done your scrutiny about how corporate information is handled at your organization, you will agree without blaming anyone or any practices that managing the growing influx of multi-channel inbound content is increasingly difficult if you are relying solely on manual processes and human interaction.

Businesses are now realizing and accepting that automated handling is as accurate as and more consistent than humans. Let us take an example of invoice processing (accounts payable software) where invoices are recognized out of the inbound mail, examined for layout of key fields and optical character recognized (OCR’d) to capture the actual data. This is then validated against the original purchase order data from the finance system. Business logic is applied and validated/ verified data gets automatically imported into the data tables of back end ERP system.

In my view, inbound content handling can, and typically does, rapidly overload process staff and customer response times. Planning for and implementing a multi-channel inbound communications and capture strategy is essential to getting control and consistency over your captured content. Use of analytics enhances this capability, enabling the automation of key processes, strengthening compliance defensibility and supporting a multi-dimensional information management environment. Look across the range of your business activities to see where content analytics could provide an opportunity to automate and improve your competitive advantage.

Talk to us at Connectis we are expert in document process automation and content analytics. We provide best of breed line of products, tightly integrated with each other to offer end-to-end paperless trail of your business processes. Our flagship Content Management MaxxVault software offers Enterprise capture, eForms, Collaboration, Workflow, Electronic Signature, Records management, System Integration to provide  API level data exchange between the business applications.

Book a discovery call today @ 9056952200 and we will be happy to assess your requirement definition and provide expert consultation and industry recommendations.