Enterprise content management that focuses on caseloads has been gaining popularity with healthcare providers. Today, patient to providers ratios are getting steeper and steeper. Providing high quality care to everyone who needs it is an ongoing battle of workflow, attention, and accuracy. Caseload ECM can ensure that healthcare providers maintain their typical workflow, that all documentation is completed, and that one change is reflected across the board. This takes stress off of healthcare provider’s plates and frees more attention to healing and health.
Workflow is the process of paperwork and documentation moving through an organization. It is essential to keeping up to speed on cases. If one case takes too long to pass through the right hands, it creates a bottleneck. The person at the backup is drowning in work, and everyone further down the line is wasting time. Enterprise content management can automate much of the workflow process. The files will automatically move down the line when they need to be seen or examined by anyone new. This reduces the strain on individual healthcare providers and places more of the responsibility on the system as a whole.
Many documents need to be duplicated. If a patient receives a new diagnosis or their information changes, these changes need to be replicated across the spectrum of their paperwork. If duplication is required for legal reasons, caseload ECM ensures compliance with the law. Duplication and the transfer of patient information from the originating document onto many is one of the low value tasks that eats into the time of healthcare professionals. Even copying information between different applications can take time and energy that could be better spent elsewhere. Many healthcare providers enjoy their caseload ECM specifically because it reduces the drain of low value tasks. There is always more busywork to do in the healthcare field; ECM takes some of it off your plate.
One of the most important things in healthcare is consistency. Mixed messages result in confusion, which results in mistakes. Confused patients may not follow the guidelines for their health and treatment, or they may do so improperly. When one aspect of your care practice is updated or changed, all of your material needs to reflect that change. Whether it’s something as simple as an updated term for a diagnosis, or as complex as a new treatment protocol, you can use your enterprise content management system to keep the change consistent throughout your material.
Caseload ECM is a great way to stay on top of a large volume of patients and their needs. It automatically updates all documents to reflect a change in policy or medicine. It can cut down on the number of low value tasks healthcare providers have to perform in order to duplicate documentation and keep it up to date and government compliant. Caseload ECM can even automate much of the workflow process, helping the provider’s office to work like a well-oiled machine.