You know by now that online document management is in your best interest. The ability to access your documents at any time and from any place transforms the way you do business. But what about your customers? Will the benefits you reap translate into a better experience for them? Simply put, yes. Electronic document management is a win-win for you and your clientele. Here are four ways your customer service benefits from your transition to online document management.
Just as you can now access the documents and data you need from anywhere, your clients can do the same. With a computer or other device and an internet connection, your customers can conduct business with you from anywhere, anytime. If a need arises on vacation or after hours, it is no longer a problem. By making forms, account summaries, and other essentials available, you empower your customers to manage their account in a way that suits them best.
By opting for online document management, you have chosen a secure and safe place to store the information your company depends on. This is absolutely a benefit you pass on to your clients. Your system includes electronic backup, secure login credentials, and regulatory compliance. Therefore, your customers can rest easy that their account information is not only secure but well-managed.
One of the most obvious benefits of the move to online document management is the increase in efficiency. Your team no longer wastes time searching for client files or waiting for a project to make it to their desks. Instead, everything an employee needs to know about an account is a search term away. Your clients will be met with prompt responses and clear answers. In other words, the days of waiting for a “call back” are gone. Your reputation will soar when you prove that you are available, knowledgeable, and consistent.
In conjunction with your new, more efficient service, your interactions with clients can now be crafted particularly for them. When you have a client’s full file in front of you immediately, you can tailor your service to their particular needs and situation. An online document management system takes the guesswork out of customer service.
There are many ways to improve customer service. Hiring, training, quality control, and accountability all play important roles in your reputation and customer satisfaction. However, few efforts will assist you more than the right tools. By choosing online document management, you put the right tools in the hands of your employees and clients. Your services promise to be timely, secure, individualized, and available. And your customer satisfaction will reflect the quality you invest in. To find out more about how online document management can work for you, contact MaxxVault today.