Healthcare is a service industry, first and foremost. It’s still an industry. People need to make their living just like any other job. Medical billing can be complicated; ECM helps healthcare providers stay on top of paperwork so they can get paid for the work they do. Fortunately, it helps patients and providers in many ways, but these are the main ways ECM helps healthcare providers get paid.
One of the biggest obstacles between healthcare providers and getting paid is simple delays in filing. This is especially true when dealing with insurance companies and their reimbursement processes. Getting paid through insurance can already take time. Forgetting to file something for one day may mean that the company won’t get to it until after the weekend or longer. Enterprise content management helps keep the paperwork moving.
No one wants to admit that they’re prone to losing things. Still, in a crowded, paper-based office many things are “temporarily misplaced”. This contributes to the first factor is delayed payment: delayed processing. In the controlled chaos of a busy office, this problem is rarely seen. When most paperwork is found eventually, it just seems like another case of being behind the ball. When ECM puts your documentation at your fingertips, it’s amazing how much faster you can process everything that comes your way.
Having documentation easily available also helps in the event that you have to provide further evidence of a procedure. Sometimes insurance companies need more information. Sometimes a patient needs a reminder of what they had done on a given date. ECM puts this information conveniently at your fingertips, making it easier for you to process requests and speed the payment process.
Enterprise content management can be used to make your applications “talk” to one another. That way, everything the healthcare provider orders on one application is automatically compiled into the bill by another application. Then humans just need to check for errors (rare, but it’s always better to look something over in case of human error) and it’s ready to go. The more you automate the process, the easier it will be for a healthcare provider to get paid.
Providing better service to patients is always a goal in and of itself. However, providing more prompt documentation, accurate reporting, and quick billing will help a practice retain patients. These advances in service will keep patients coming back for reliable, prompt care. As more patients return, the workflow becomes steady, meaning healthcare providers can count on drawing a steady salary. Though indirect, optimizing your performance with ECM helps healthcare providers get paid.
Enterprise content management helps healthcare providers get paid directly and indirectly.One way it directly helps is by preparing a bill. It can also compile information from different applications. It also indirectly helps by raising your level of care, and helping your practice retain patients. ECM is good for patients and providers.