Undoubtedly, mortgages are complex. Each loan involves many hands and numerous documents, requiring incredible organization to manage effectively. Enterprise content management for mortgage is the solution that streamlines the process and improves customer service. From loan origination to underwriting; to post closing and beyond, ECM provides intelligent document management. Let’s take a look at how ECM can support the different parts of the mortgage process.
Primarily, enterprise content management software manages large quantities of data effortlessly. You improve business processes, reduce paper files, and increase document retrieval times easily with one central entry point. By increasing access to critical documents, you accelerate the loan process and reduce costs. You also reduce the number of lost or misplaced files because your employees can find the most recent file from anywhere. This means greater efficiency, saving your company time and money. Customer service reps easily retrieve documents and answer inquiries quickly. Thus, you have a more efficient workflow that is easily monitored for progress.
Additionally, a strong ECM solution integrates with existing software company-wide to help all departments process or service loans efficiently. Employees have the flexibility to collaborate and manage documents at all points in the mortgage process. Loan officers collect information for the underwriters and start loan workflow. Underwriters then electronically open loan packages to approve loans with lower paper and shipping costs. Misplaced or lost documents become history. Loan servicers then directly access required information as needed. Even give third parties access to documents when necessary, either temporarily or directly.
Other departments can also benefit from enterprise content management for mortgage companies. Accounting departments integrate with existing ERP software. Contract management incorporates CRM solutions like SalesForce or Microsoft Dynamics CRM. Human resources integrate with existing HCM solutions so employees can access required information easily. Consequently, integration is a snap.
Also, your data is secure with enterprise content management solutions. Multi-tier security settings ensure that users only see what they should see. Documents outside of a user’s security settings will remain hidden to protect secure company information.
Moreover, you can relax knowing that your sensitive data is continually monitored. Reduce your in-house IT costs and reduce data downtime with a good ECM solution. Therefore, your data is available when you need it because servers are maintained securely and regularly.
Furthermore, the mortgage process today involves countless regulations. It’s imperative that companies remain compliant with the high volume of documents processed daily. A strong ECM solution maintains compliance with every document handled.
In conclusion, enterprise content management solutions provide secure management for your loan packages. The logistics of storing, securing, indexing, and retrieving critical information in these packages becomes more efficient with enterprise content management for mortgage. Let MaxxVault help you find a solution for your company today. Contact us to see how to integrate the best enterprise content management solution for your mortgage company.