Retail businesses are increasingly investing in document management software to streamline business processes. With the move, retailers are able to focus more on customers than day-to-day business procedures. Quality customer service depends on efficient and thorough document management provided by document management software, or DMS. It’s a low-risk, high-rewards investment that improves customer service for the whole company. Let’s take a look at some of the ways document management software for retail can help your retail business.
Document management software is useful for all departments, from HR to shipping. First, accounting departments experience secure document controls and faster invoice processing. Additionally, sales departments save time and money by integrating with leading CRM solutions such as, SalesForce and Microsoft Dynamics CRM. Furthermore, DMS helps your HR department improve the employee on-boarding process. For example, the system integrates with numerous business applications you are already using. Therefore, employees in all departments can easily transfer to your DMS solution. Thus, implementing DMS in all departments in the company helps your employees focus on the real asset of your business, your customers.
The cost reduction capability of a document management system is the most relevant benefit to retailers. Most businesses manage large amounts of paper, thus driving costs. Alternatively, DMS solutions reduce the amount of paper necessary to keep, thereby reducing the cost of juggling and storing. Capture paper documents like employee records, customer receipts, and supplier invoices electronically and then store them safely on a server. DMS indexing allows for easy retrieval and improved employee efficiency, which results in lower paper management costs. Lower costs mean more money available for improving the customer experience.
Automate workflows specific to your retail business through document management solutions. Your common business processes become more efficient, more reliable, and more customer-focused with DMS. Employees quickly and easily retrieve important information for customers. Share information seamlessly throughout all departments of the company, and eliminate the need for your employees to search multiple systems looking for what they need. Improve workflow with automated processes that instead of performing them manually. Mobile solutions also provide point-of-sale access to important information so that customers can answers right away. Shorter response times and lower operating costs improve customer service company-wide.
DMS is not just for your employees. The system can even integrate solutions specifically for your customers to access such as, signature pages and self-service documents. OCR technologies allow conversion of handwritten documents into electronically indexed files for ease of searching. While employees derive the most benefit from DMS, integrating customer-access can further improve the customer experience. This win-win solution drives customer satisfaction in your business.
All in all, the switch to document management software improves customer service for retail businesses, which is especially relevant in today’s complex business environment. Analyze your business to see how DMS can resolve problems that directly affect customers. Add transparency to your organization to help improve the buying experience for end-users. Call MaxxVault today to see how the best document management software for retail drives customer satisfaction in your business.