The idea of maintaining a quick, accessible, and successful company is attractive to any business owner. And while the idea is simple, the execution will be different and sometimes challenging for each individual. A key similarity in successful companies is a healthy reliance on business process automation. Delegating daily tasks to automation software allows businesses to emphasize bigger aspects of their work, such as client relationships. Here are four ways that business process automation gives your company a competitive edge over similar organizations.
Every customer can relate to the experience of waiting for a company’s attention. Whether it be listening to hold music, looking for a reply email, or expecting a return phone call, the wait can be costly. This is true for the customer, but for the business as well. The longer it takes you to respond, the more likely it is that a client will take their business elsewhere. Business process automation makes responding to customers automatic and non-negotiable. Every communication from a client triggers a workflow that holds your team members responsible for following through. The automatic system also tracks your team’s success, giving you a clear picture of how to better train employees.
Invoicing is an essential part of business process automation. While paper-based businesses find themselves waiting for signatures, shipment confirmations, and other forms of feedback, an automated billing department receives and sends all of these automatically. When you send invoices sooner, the payment arrives more quickly as well. This keeps you on top of your finances and eliminates the lag time between shipment and remittance.
While businesses are becoming more mobile, some companies find their document management and workflow struggling to keep up. If you hope to be more present and capable than your competition, you must be able to conduct business wherever you are at the moment. This is true for your salesforce, leadership, and even investors. With this in mind, business process automation enables your entire team to access all up-to-date and relevant information from any device at any time. No need to say, “I’ll get back to you.” Instead, accomplish the deal at the moment.
When you interact with a client, board member, or investor, you need the whole picture. With paper files, this means piles of papers on your desk and a constant shuffling, hoping that you have everything you need. With a document management system, you trade chaos for order. And through business process automation, one click brings you every pertinent file, regardless of the application you have open on your screen. Document capture catches every email, fax, and stored document to cast a wide net over your company’s information. Automated indexing marks every file with its relevant keywords. All that leaves for you is to type your search term and wait a few seconds as the system retrieves your files. With this sort of automatic access, you will always be prepared.
If you are looking for a way to edge out your competition or raise your status in your industry, consider implementing business process automation. Taking the menial and time-consuming tasks off the to-do list will raise your company’s efficiency as well as your competitive advantage. Interested in learning more? Contact MaxxVault today to discuss your options.