When making a major software investment, you want to know that you will see an ROI in your bottom line. Realistically, a content management system only makes sense if it increases your company’s revenue. While online order forms and other e-forms will directly boost your business, company sales will also see other increases from indirect benefits. Here are four ways that content management software will positively affect your bottom line.
Customer loyalty is a business’s coveted currency. There are many ways to increase customer satisfaction, and a content management system will fast-track most of them. With ready access to all relevant customer information, your team members speak to clients knowledgeably. Additionally, thanks to automatic workflow, all customer communication and requests receive answers in a timely and meaningful way. Clients who are treated as a high priority typically return the favor, making them happy with and loyal to your brand.
When your team is on the road and they gather leads, how long does it take for that contact information to get into your system? More importantly, how quickly is your company able to follow up in a meaningful way? When you employ a document management system, every user can add sales leads from anywhere and at any time. Mobile accessibility guarantees there is no lag time between in-person connections and captured details.
Whether you are engineering a proposal, completing a project, or pitching a new product, time equals money. To reduce your turnaround time, you need an efficient and reliable workflow. Content management systems streamline your collaboration, meaning your projects conclude on time if not before. Furthermore, content management software tracks your work every step of the way and shows you opportunities for further improvement.
How many hands do documents pass through in order to make a sale? Every person who handles these vital files represents an opportunity for a mistake. However, when the files are managed through a content management system, the errors lessen dramatically. Firstly, document management software includes safeguards for the security and access to sensitive information. Secondly, automated workflow accelerates processes such as invoicing, approval, and accounts payable. Finally, all relevant users have access to a client’s entire file with a simple search, meaning that a client’s needs can be met immediately and intelligently.
With sales-boosting tools for every aspect of your business, it’s no wonder that content management systems are becoming standard in most industries. To see your bottom line make a significant leap, make the investment in a content management platform in 2019. Interested in learning more? Contact MaxxVault today for more information.