Stay on top of the game by controlling expenditures, increasing efficiency and providing optimum customer service
The Need:
The insurance industry is plagued by mounds of paperwork that must be organized and signed by clients, agents and underwriters. If your workflow isn’t smooth and concise, the process of signing on a new client can be very time consuming and stressful. Not to mention that with the current economic uncertainties, an insurance company’s budget has no room for losing clients, or wasteful spending. The MaxxVault Enterprise document management solution is an insurance company’s answer to a more efficient, organized and secure workflow. MaxxVault will help your company comply with regulations like the Anti Money Laundering (AML), Sarbanes-Oxley, and the E-Sign Acts. The insurance industry is highly regulated and competitive. With MaxxVault your company will be able to stay on top of the game by controlling expenditures, increasing efficiency and providing optimum customer service!
The Return:
Easier Workflow and Data Organization: The benefits of the streamlined workflow that MaxxVault will bring to your insurance company will more than exceed your expectations! Firstly, MaxxVault will aid in the capture and storage of your documents. Despite the fact that our business climate is email driven, faxes and mail are still heavily used in the insurance industry today. Managing this mixed media of documents in order to complete your day to day processes can be a filing nightmare! MaxxVault captures all document forms (email, fax, paper document, photographs, voice recordings and the like) easily, and efficiently stores them in folders that can be organized and searched by client, case, date, document type, employee, or whichever method your company deems most useful. Once documents are entered into the MaxxVault program they are instantly viewable by all authorized users. A single document can be viewed by more than one user simultaneously. You will notice that this cross-functional processing of a document tremendously reduces bottlenecks in your underwriting process. MaxxVault can also help you track a document and its course throughout the underwriting process should an audit be required. With MaxxVault tracking capabilities, authorized viewers will be able to note who has viewed, changed, signed off or approved a document, and if it has been printed or emailed. As well, your team will be happy to know that MaxxVault integrates seamlessly with their current applications, and even bolsters their efforts by introducing immediate retrieval of images, correspondence, reports and photographs from the host screen. MaxxVault will help your underwriting team create, share and track documents; they will be able to shift attention from organizing and filing documents to completing the task at hand.
Quicker Underwriting and Claims: Your underwriting and claims departments need to route a lot of information to a number a different people before their job is complete. MaxxVault provides a secure central repository for all information where authorized users can access it at their convenience. Using this method of data sharing eliminates the hassle of shipping or faxing loads of paperwork, and ensures document safety. Most importantly, both the underwriting and claims process, which comprise a significant part of your industry’s workload, will be easier and much more efficient. Quickly and accurately processing claims is pivotal to your profitability, relationship with your clients and your reputation in the industry. MaxxVault Enterprise will help in every step of your claim process, ensuring not only speed in gathering and distributing documents, but ensuring all documents are accounted for and secure. Your claims teams can page through entire files with only the click of a mouse, and not worry about shuffling or losing important paperwork. The ability for any [authorized] employee to pull relevant information, immediately when needed, is essential for rapid processing, dispute resolution and customer service. The unmistakable benefit to having MaxxVault in your claims department is the ability to process claims and respond to your insured clients with speed and ease.
Optimum Customer Service: Customer service is always important, but in the insurance industry the customer service department is critical to your customer’s overall longevity with your company as well building word-of-mouth clientele. When a customer calls asking about their insurance coverage, odds are they need an immediate response in order to proceed with car towing, damage repair or a doctor’s visit. With MaxxVault Enterprise helping your customer service team, they will be able to view entire customer files instantly, and answer all queries immediately on the first call. When customers call about claims, the customer service representative will be able to view claims instantly, and view the status of that claim. Your customer service representatives will also be able to immediately email documents to customers, agents and adjusters as needed. Your customer service team will have immediate access to all of the information they need to service your clients. Help your team help your customers with MaxxVault.
Stay on top with MaxxVault: Whether your insurance company is local or national, your business needs to process client information quickly and stay price competitive. The low cost investment in MaxxVault Enterprise will yield an immediate return through the immediate decrease in office operating costs, extremely efficient workflow and better customer service. Your team will be able to spend less time working on paper management, and more time making sure your company shines as a trustworthy insurance broker.
Use MaxxVault to help organize and route your important documents:
|
|
Use MaxxVault for these important industry tasks:
|
|